Managing Complexity and Change: Lessons In How To Foster Resilience
Like most of you, this year has been filled with change like no other time in my business…
On March 16th, I flew to deliver my mental health and resiliency programs to the teams at eHealth Saskatechewan. It was surreal to be one of only 6 guests in the hotel and a flight that was barley 10% full. This would be my last live, in-person presentation until August 19th, where I delivered to a group of CEO’s, outside in a tent, safely socially distanced, masked and so grateful to be together.
In that time, my presentation calendar dried up for 2020 and part of 2021. I connected with many of you in those early days. Not only was my business changing, adapting, and learning, but so was yours.
Managing Complexity and Change: Learning to Pivot and Humour
The word ‘pivot’ is grating a bit now, but that is exactly what many of you did. I had to as well. Video and internet technology, virtual presenting strategies, lighting, audio, internet capabilities, and platforms, were topics that consumed me. I was seriously considering having to upgrade to a 140 ft internet tower on my rural, remote property…hence the creation of the New Basic Human Needs graphic to relieve my stress.
I became certified…and as my husband joked…almost certifiable, as I gained the necessary skills to adjust. Now I have two new certifications…with one being the first Canadian to receive the Global Virtual Presenter Certification by Power Women Worldwide.
Managing Complexity and Change: Start, Stop, Continue
I found myself continually asking: What is it that I need to Start, Stop, and Continue doing. My newsletter was on the Stop list, until I had the mental energy to focus on sending it out…BTW so was cleaning my house to the degree I normally would and taking care of my gardens.
Start: I had to start delivering from a virtual office. I have delivered over 40 presentations during these months…more than what my original calendar held and I am thankful for all that I have learned and those who I have connected with.
Continue: I had to continue to reach out to those who were struggling to adjust or who were wanting to find new ways to support their teams, as well as continue to simplify my business processes.
Managing Complexity and Change: Lessons Learned
So here we are, looking forward into the Fall of 2020. What Lessons Have I Learned and What Do I Think Will Be Important As We Move Ahead?
- Managing Complexity and Change: Energy Management is Crucial. We are on this roller coaster ride for the long haul. Sleep, napping, stretching, water, deep breathing, and scheduling matter when it comes to maintaining energy and not getting run down.
- Managing Complexity and Change: Connection Builds Resiliency. In fact, support and connection are the biggest determinants of our ability to bounce through these difficult times. In the early days, it was amazing to see how you, as leaders, stepped up and built connections within your teams. As we move ahead, know that people are getting tired. Their patience is running thin. The appreciation for others that we felt in the beginning is waning. Now is the time to examine those ways that we help our teams feel that they are appreciated, that they matter, and that they belong. It may also be the time to beef up our people and communication skills within our teams. As a solo-entrepreneur, my friends and colleagues helped me to keep things in perspective and supported me in moving forward. They have made me laugh and also made me think about who I want to be during this time.
- Managing Complexity and Change: 2020-2021 will necessitate even more focus and education on mental health. Isolation, fear, distrust, overwhelm, uncertainty, worry, anger, disconnection, loss, and grief have invaded our workplaces, homes, and communities. I can see where I have less patience and tolerance for other’s choices that don’t fit with my beliefs. I have had shopping cart rage as someone dared go the wrong way down the isle and invaded by 6ft circle which I am not proud of.
COVID-19 is leaving a path of destruction that will see a Echo Pandemic. This Echo Pandemic will be a crisis of mental health issues and illnesses. Those that were experience high stress, burnout, depression, and/or anxiety before, will see even greater impacts on their mental health. History has shown us that we should expect more issues around substance abuse, Posttraumatic Stress, and even higher rates of suicide, if we don’t start to focus oh building resiliency and holding supportive mental conversations now and into 2021.
Since COVID-19, just over half (52%) of participants indicated that their mental health was either “somewhat worse” or “much worse.” Before COVID-19, 5% of Canadians reported high-to-extreme levels of anxiety. In just five weeks after the start of COVID-19 and the shutdown, that number has multiplied to 20%.
During this uncertainty, it will be critical for individuals to look for ways of building their resiliency and ensuring a full tool belt of stress management strategies.. Click to tweet
Leaders need to know and feel confident in having supportive mental health conversations. Employers need to focus on becoming a psychologically healthy and safe workplace. One that actively works to prevent harm to employees’ psychological health, and that promotes psychological well-being. They need to educate on strategies, wellness benefits, and community resources that are available, as well as look for ways to reduce the stigma and barriers around mental illness.
- Managing Complexity and Change: Adaptability Can Not Happen Without Hope. Hope leads to less stress. Out of seven different character strengths in their ability to predict resilience, HOPE was the most significant moderator of well-being in the face of negative life events. Hope allows for problem-solving and many different pathways. Hope is a way of thinking and behaving. It triggers action and achievement. Hope is what allowed me to refocus, move forward, reach out, start again and again when things didn’t work. Hope allows me to see the light, despite the darkness as so eloquently put by Desmond Tutu. One of the essential needs of our employees during times of crisis, challenge, and change is HOPE. As leaders, you can be that light for your teams, friends, and family members. I encourage to be that beacon of light and hope.
The days ahead will be filled with fear, worry, anger, sadness…happiness, joy, connection and amazingly, HOPE. By focusing on our energy, our connections, our mental health, and HOPE we can tackle the ups and downs that will be Fall 2020. If I can support you and your team in any way through these changes and challenges, please reach out and Let’s Talk!
HOPE: Hold On. Possibility Exists.
Celebrate and Encourage HOPE by watching and sharing the newly released video: https://youtu.be/XVzb49u0qCY
Contact Beverly about hosting a workshop on Managing Complexity and Change and in building resiliency in your team. Encourage a positive, engaged, and happy working environment!
If you have some strategies to share – comment on this posting!
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